Privacy Policy

Last updated: December 2024

Villa Havana Bali ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or inquiry
• Contact us via our website, email, or phone
• Subscribe to our newsletter
• Complete a guest registration form

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Passport or ID details (for guest registration)
• Payment information (processed securely via Stripe)
• Booking preferences and special requests

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your booking
• Send booking confirmations and important updates
• Respond to your inquiries and requests
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our servers. Payment information is encrypted and handled securely by Stripe.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are retained for a minimum of 7 years for tax and legal purposes.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your language and other preferences

You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Indonesia. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.